This exchange policy is valid as of June 2026.
EXCHANGE POLICY — Octopistons
If you are not satisfied with the product or have changed your mind about the purchase, you may request an exchange or return within 7 days of the date the order was received at your address.
Conditions for an exchange:
To make an exchange, the product must be in perfect condition and show no signs of use—meaning it must be in the same condition as when you received it. Additionally, the item must be in its original packaging.
How to request an exchange:
Send an email to [email protected] with your full name, order number, and the reason for the exchange. We will contact you with the necessary information to complete the exchange.
Conditions for return due to change of mind:
If you change your mind about the purchase, you may also return your order within 7 days of the date the order was received at your address.
How to request a return due to change of mind:
Send an email to [email protected] with your full name and order number. You will receive a refund within 30 days of the date we receive the returned products. The refund will be issued using the same payment method you selected when purchasing from our online store. There is no additional cost to you for receiving the refund.
Products with manufacturing defects:
In accordance with Brazilian law, for items with manufacturing defects, you have the right to request a return within 30 days of the date the order was received at your address.
How to request a return for defective products:
Send an email to [email protected] with your full name, order number, and information regarding the manufacturing defect (a description accompanied by photos or videos). We will review your case within 30 days of the date we receive the returned products. The refund will be issued using the same payment method you selected when purchasing from our online store. There is no additional cost to you for receiving the refund.
How to return products:
In accordance with consumer protection laws, shipping costs for returning products—whether due to a change of mind or a manufacturing defect—will be covered by our store through our reverse logistics process.
You will receive a shipping authorization code via email after submitting your exchange or return request, and you must drop off the package at a post office. We do not cover packaging costs; therefore, we suggest using the original packaging (provided it is undamaged) or a suitable box that protects the items during transit.
Contact us:
If you have any questions regarding our exchange policy, please contact us at [email protected].
